Refund policy

Here's the finalized version with your support email dropped in — ready to paste into Shopify admin → Settings → Policies → Refund policy:

Return & Refund Policy

At Kambora, we want you to love your purchase. If something isn't right, here's how we can help.

Returns
You have 30 days from the date of delivery to request a return. To qualify, your item must be unused, in its original condition, and in its original packaging, with proof of purchase (order number or confirmation email).

How to Start a Return
Email us at Kamborasupport@gmail.com with your order number and reason for return. We'll get back to you within 1–2 business days with next steps.

Refunds
Once we receive and inspect your returned item, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund to your account.

Return Shipping Costs

  • If your item arrived defective, damaged, or incorrect, we cover return shipping and you'll receive a full refund or free replacement.
  • If you're returning an item for any other reason (change of mind, ordered the wrong option, etc.), return shipping is the customer's responsibility.

Damaged or Defective Items
If your order arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue. We'll send a free replacement or a full refund, whichever you prefer.

Exchanges
We don't currently offer direct exchanges. To get a different color or variant, please return your original item for a refund and place a new order.

Late or Missing Refunds
If it's been longer than 10 business days since your refund was approved, check with your bank or card provider first, as processing times vary. If you still haven't received it, contact us at Kamborasupport@gmail.com.

Shipping Times
Please note this policy is based on delivery date, not order date. Estimated delivery is [X–X business days] from when your order ships.

Contact Us
Questions about your return? Email us anytime at Kamborasupport@gmail.com.